Inspiration – Icelandic Instructional Signs

There are a lot of beautiful ways to get yourself seriously injured in Iceland: volcanoes, glaciers, geysers, cliffs, and pieces of fermented shark on toast. I was lucky enough to experience almost all of them (not the shark, because ewww), and I was repeatedly surprised at how minimal and unobtrusive the caution and instructional signs…

Empathy And The Art Of Asking

There have been some fantastic conversations about museums, visitors, and empathy happening online lately (see here, here, here, and here).  These are compelling discussions, looking at the ways museums demonstrate compassion, and the reciprocity and generosity that can exist between institutions and visitors. And they’ve left me thinking more about the role that asking plays in…

Do We Already Know Who Our Visitors Are?

I’m in the process of designing plan for a museum doing visitor evaluation for the first time, and to paraphrase Sister Maria, I’m starting at the very beginning: audience demographics. But, is it a very fine place to start? I already have an educated guess about who this museum’s visitors are. I’ve seen museums like…

From the Mouths of Babes

…that babe, of course, being Colin Firth. From his appearance on Inside the Actors’ Studio: Anyone who has tried to speak another language will find, if you’re limited in that language, will find that you end up saying what you can rather than what you really want to say. And you start to circumnavigate the…