I’m seriously giddy to be featured in the “Meet a Museum Blogger” series on Jamie Glavic’s Museum Minute blog. It was a blast to answer questions about why I love museums and the work I do, and I even manged to throw in a few stories about being defiled by butterflies and almost-attacked by a…
I came across the fantastic Some Rules for Students and Teachers, by Sister Corita Kent. With a little modification, I think they’re quite perfect for museum work, too: Find a place (or story or visitors) you trust and then try trusting it for a while. General duties of a museum visitor: Pull everything out of a…
Ask ex-pats about the differences between America and Germany, and customer service will be on the list. For those used to the American model, where polite staff and friendly transactions are expected and the customer is always right, the German approach can leave something to be desired. In fact, when I surveyed some of my…
There have been some fantastic conversations about museums, visitors, and empathy happening online lately (see here, here, here, and here). These are compelling discussions, looking at the ways museums demonstrate compassion, and the reciprocity and generosity that can exist between institutions and visitors. And they’ve left me thinking more about the role that asking plays in…
Museums Askew 